Kubi Support FAQ

  • Home /
  • Support & FAQ

Kubi Support FAQ

Kubi General

Kubi does not support Windows tablets at this time.

See the compatibility table HERE for more information on which tablets to use with Kubi.

No, Kubi does not support Amazon Fire tablets at this time.

Although the Amazon Fire OS is based on Android, Amazon Fire is currently not an OS supported by Kubi Apps.

See the compatibility table HERE for more information on which tablets to use with Kubi.

Kubi connects to devices using Bluetooth 4.0 LE (BLE). If you have a high number of Bluetooth devices in one area, or multiple Kubi in close proximity to each other (within 1-2 feet), you may experience difficulty connecting.

If you are using Zoom on Kubi, please make sure that you only have the Zoom app installed. Uninstall any other Kubi app such as Kubi Control.

If you are connecting multiple Kubi to multiple tablets, you can avoid potential mis-connections by first turning off all of your Kubi (unplug the Kubi and hold down the main button until the light turns off). Then turn on and pair your Kubi with each tablet one at a time.

Since the Kubi represents your virtual self in another location, we typically set it up so that one person is controlling the Kubi. Whether using Kubi with our Kubi Control app and Zoom, Vidyo, Skype or other third-party video conferencing software, the best experience is when one person at a time is connected to and controlling the Kubi.

The Kubi Control app (available on iOS and Android) allows you to control Kubi in the background while a video app of your choice runs in the foreground. You can run Kubi Control in conjunction with Zoom, Vidyo, Skype, WebEx, GotoMeeting, or any other video conferencing application.

When using Kubi Control, the Kubi can be controlled via any web browser that supports websockets connections. Most modern browsers, such as Safari, Firefox, and Chrome support controlling Kubi via Kubi Control.

To access Kubi Conrol from your desktop computer, go to "www.kubi.me/serial" and replace "serial" with the serial number of the Kubi you want to connect to. If the Kubi is on and the tablet is unlocked, Kubi Control will connect and the control screen will appear.You will then be able to control the Kubi using the onscreen grid.

To control Kubi from a tablet or smartphone, download the Apple or Android Kubi Control app from the Apple Store or from Google Play.

Kubi has been designed to be a very robust robot and withstand tough conditions. Kubi has been successfully tested to over 1 million motion cycles and has passed drop testing from 6 feet.

If your Kubi will be in a place where tablet and or Kubi theft may be an issue, order Kubi Secure. Kubi Secure models (Standard and Plus) have corner caps at the end of the arms that capture the tablet's corners and are secured with theft proof fasteners. Kubi Secure also has a baseplate slot for a Kensington type cable lock to deter theft.

Kubi recommends Apple iPad tablets because of their optimal audio and camera performance with Kubi.

Kubi tablet compatibility is based on three main factors.

  1. Kubi is compatible only with tablets that operate on the Apple iOS and Google Android Operating Systems (OS). Kubi is not compatible with tablets that operate on the MS Windows OS.
  2. Kubi connects wirelessly to the tablet using Bluetooth 4.0 or higher, so the tablet must support Bluetooth 4.0+
  3. The arms on Kubi Classic model fit most tablets described as 7-10 inch models. The Kubi Plus model arms will support 10-13 inch tablets. Note: Not all tablet orientations are safe to use, even if they "fit". For example: a Kubi Plus model will support the iPad Pro 12.9 inch tablet in landscape orientation, but not in portrait orientation. In portrait orientation the 12.9 inch tablet will make even the Kubi Plus prone to tipping because of the height of the tablet in portrait orientation.

See the Kubi tablet compatibility table available HERE for more Kubi-tablet compatibility information

Kubi itself does not collect or store any user data. The tablet and apps used with Kubi manage all of the data sent and received during teleconferences. In that respect, Kubi is as secure as the tablet and any apps you have signed into.

Kubi connects to devices using Bluetooth 4.0 LE (BLE). If you have a high number of Bluetooth devices in one area, or multiple Kubi in close proximity to each other (within 1-2 feet), you may experience difficulty connecting.

If you are using Zoom on Kubi, please make sure that you only have the Zoom app installed. Uninstall any other Kubi app such as Kubi Control.

If you are connecting multiple Kubi to multiple tablets, you can avoid potential mis-connections by first turning off all of your Kubi (unplug the Kubi and hold down the main button until the light turns off). Then turn on and pair your Kubi with each tablet one at a time.

Kubi Secure features custom-designed arms that lock your tablet in place. The base also includes a cable-lock to prevent theft. Kubi secure positions the tablet in Landscape position only.

Kubi Secure is available for 9.7 inch iPad tablets. See the compatibility table HERE for more information.

Kubi Hardware

NO. Xandex Inc. does not manufacture, sell, or service "by KuBi" tablet computers.

The "by KuBi" tablet computers offered by multiple sellers with store fronts at Amazon.com are generic, knock-off, tablet computers running the open source Android Operating System. These "by KuBi" tablet computers and Amazon.com stores that sell them have no relationship with our product, the Kubi Telepresence Robot or with our company, Xandex Inc. WE DO NOT RECOMMEND THESE GENERIC TABLETS FOR USE WITH KUBI!!!

Once again, we do not manufacture, sell or service these tablet computer products. If you have purchased one of these tablet computer products through Amazon and need assistance, please contact Amazon and ask to be put in contact with the seller listed on your transaction.

The only tablet computers that Xandex Inc. may sell from time to time, are in tandem with the sale of our product, the Kubi Telepresence Robot. Xandex will only sell name brand tablet computers from leading manufacturers (ie: Apple iPad or Samsung Galaxy Tab tablets) along with an equal number of Kubi Robots. And we do this only for preferred customers.

So to summarize, if you bought a tablet computer on Amazon, and the words "By KuBi" appear somewhere on the page, please be advised; "by KuBi" is not us, we can not help you with your purchase. We did not make or sell this tablet computer. We can not service this tablet computer.

Thank you for your understanding.

Yes, Kubi can be used with a wired external speaker or with wired earbuds or headset connected to the tablets headphone port.

BLUETOOTH: Although most tablets allow more than one (genreally 3-4 maximum) Bluetooth devices to be connected to a tablet at one time, we recommend using wired devices for best audio performance, as the Kubi itself uses one Bluetooth 4.0+ connection. For larger rooms, we recommend the Kubi Enhanced Audio Kit, which provides a mounting bracket, external speaker and microphone for enhanceing the audio capability of your tablet while using Kubi.

Kubi reaches full charge after about 2 hours of being plugged in. The charge will last 4-6 hours depending on frequency of movement.

With the Kubi plugged in to cable and charger:

  • Try turning the Kubi off (hold down the power button for 20 seconds until the charging light turns off) and then turning it back on.
  • Try connecting a different charger and/or a different charging cable.

After completing these steps, if your Kubi does not power on with an orange light when a charging cable is plugged in, you may need to contact us for service.

The Kubi Enhanced Audio Kit Is shipped with complete installation and setup instructions for all Kubi models. If you misplace the install and setup instructions, you can view/download a pdf file HERE.

During installation, it is important to follow these instructions closely. Kubi Classic and Kubi Plus models have arm return springs that can become disengaged from the arms during audio kit installation. If this occurs during your installation use the instructions in the file available HERE to re-engage the springs in the arms.

Basic Audio Kit Troubleshooting:

  1. Verify that speaker's power button is turned ON (move the power switch towards the ON sticker). The power switch has a plastic limit tab that is inserted and covered by the “ON” sticker. The limit tab prevents someone from accidentally putting the speaker into Bluetooth Mode, which can cause the speaker to stop working with Kubi. If the tab is missing, make sure the power switch is in the ON position, NOT in the Bluetooth position. If the speaker has enough power to operate, a small LED next to the power switch will illuminate when the power button is moved to the ON position. If the LED is lit, and the speaker is in ON position and it still does not produce sound, go Next Steps, below.
  2. If the LED is not lit, verify that the audio kit speaker is plugged into power and charged. The speaker has a battery that has to have sufficient charge before the speaker will operate when the unit is plugged in. The speaker charges using a mini-USB connector that is plugged into the speaker. Plug the other end of the USB cable into one of the ports on the USB charger supplied with the kit. Plug the charger's power supply cord into a 120/220 VAC wall outlet to charge. Note: If the speaker has enough power to operate, a small LED next to the power switch will turn on when the power button is moved to the ON position.

Next Steps: Verify the Sound Connection Path

These steps assume that the speaker is charged and the LED is lit when the speaker power switch is in the ON position.

  1. First, test that the iPad has sound at the auxiliary sound port. With the microphone unplugged from the port, plug in some working earbuds and play your favorite tune on the iPad. Note that the sound adjust buttons on the side of the iPad tablet adjust both the iPad speaker sound level when there is nothing plugged into the auxiliary sound port and the “headphone” speaker sound level when the iPad detects something plugged into the auxiliary sound port. Using the earbuds, verify that when you adjust the sound volume that the iPad indicates you are adjusting “headphone sound”. If the earbuds do not put out sound, the iPad may be defective.
  2. Next, plug the speaker's 3.5 mm output cable directly into the iPad auxiliary sound port and verify that the speaker is working by playing music on the iPad. If the speaker produces no sound, the speaker is defective. If the speaker produces sound, proceed to step 3.
  3. Remove the speaker's output cable from the iPad and plug the microphone into the auxiliary port. Plug the speaker output cable into the port on the back of the microphone. Once again, play a music track on the iPad. If the speaker is not working, it is the microphone that is defective.

A Return Material Authorization is required to return both warranty and non-warranty products for repair or replacement. Please contact kubi@xandex.com to request an authorization and instructions prior to returning your product.

Kubi Charging Equipment Specifications

Since both the charger and the charging cable are commonly available items, Xandex does not sell either the charger or the charging cable. Please purchase replacements per the specification listed below.*

Kubi ships with a USB "cube" wall charger with the following Input/Output requirements:
Input: 100-240V AC ~ 50-60Hz 0.45A
Output: 5V DC 2.4A

Charging Cable: Kubi ships with a charging cable with USB type A (male) to USB type Mini (5 pin male) connectors.

The USB charger has US type wall socket input, and USB type "A" female output connectors.
Kubi has a USB "mini" (5 pin) type female input connector.

*If your Kubi is under warranty and you experience charger failure, please contact Customer Service.

Sotware & Apps

The Kubi Video app is no longer supported.

The Kubi Control app is still available from the Apple App store and from Goole Play.

For other options, see the other headings in this section

Kubi can be used with any video conferencing software by running Kubi Control in a separate window. When using a tablet, where only one app can be open at a time, we recommend running your meeting on the tablet and using your smartphone to run Kubi Control to control the Kubi you are meeting with.

In February 2019, Zoom informed us that due to a change in their integrations strategy, they would no longer support the Zoom-Kubi integration. The Kubi integration is not being removed at this point, but it will no longer be supported by Zoom techical support.

If you are a Zoom-Kubi user, we appologize for any inconvenience this may cause moving forward. You can continue to use Zoom, however, at some point in the future, the kubi control function will no longer be included in a future update.

The Kubi Team at Xandex is working to develop a NEW Kubi app with Kubi controls embedded.

Open this item as a Data Sheet in PDF Format

CONNECT YOUR TABLET

  1. Attach the base to KUBI using the D-ring tripod Screw*
  2. Press the button on KUBI to power it on
  3. Make sure the tablet Wi-Fi or 4G is connected and Bluetooth is enabled
  4. Launch the KUBI Control App (can be downloaded from Apple App Store or Google Play)
  5. The KUBI App will automatically connect to KUBI when launched. The Kubi status light will turn solid blue when connected
  6. You will be prompted to email or copy the link to send in a separate email to a remote participant**
  7. Mount the tablet on the Kubi*
  8. Connect your video call as usual

CONTROLLING KUBI

  1. Use either a laptop/desktop with 2 windows, one for the meeting and another for Kubi Control, or a tablet for the meeting and phone for Kubi Control
  2. Open the link you received in the invitation email (www.kubi.me/KUBI_ID URL) in a browser window or on a smart phone if using a tablet. Open the video meeting in a second window or on a tablet.
  3. Control Kubi by clicking/tapping on the Kubi Control grid to move kubi

* For Kubi Secure, install the arms and base to Kubi as instructed and then install the tablet into the corner brackets

** Email share may not work in some operating system versions. If that is the case, copy the link and send it to the participant in an email

KUBI CONTROL PORT REQUIREMENTS

Source - ServerName (internal) or IP address (external) Source - Port/Range Destination - ServerName (internal) or IP addr (external) Destination - Port/Range Protocol: TCP, UDP, or Both Accept/Block Service (HTTP, TCP, MSMQ, SMTP, etc.) Description
LAN 80, 443 Kubi Control Server: 50.19.233.16 80, 443 TCP Accept  HTTP/HTTPS For remote controlling the Kubi device
Whitelist - controlkubi.com

Kubi Warranty

Kubi is warrantied for one year from the date of purchase. Please review the Kubi Warranty Here.

Submit a Support Request

powered by Typeform

Kubi is manufactured in California, USA by Xandex Inc. a diversified technology company.

Learn more about Xandex...